Course Description

Much research has focused on the question: 'what motivates and engages staff''? The consistent answer is the behaviour – and specifically the coaching behaviours – of the manager.

Employees that work for a great manager understand what is expected of them and know when they have done a good job and when they have not. Mistakes are treated as learning opportunities and the manager uses a level of control that makes sense for the employee. Just as importantly, when employees face barriers on the job, the manager makes an honest attempt to understand.

This workshop provides the core skills of a great manager, and  makes extensive use of skills practices to lock in learning  to the point where it can be readily used back on the job.


Results you can expect:

  • Higher levels of engagement and improved retention.
  • Improved performance of staff members.
  • Increased opportunities for staff to grow their skills.


Key Focus Areas:

  • Employee engagement & coaching
  • Giving feedback
  • Recognition
  • Active listening
  • Setting expectations
  • Delegating situationally
  • Coaching with low control
  • Holding one-on-one meetings with employees

Course curriculum

  • 1

    Introduction

    • Introduction
  • 2

    Coaching Tools

    • Positive Feedback & Recognition

    • Constructive Feedback

    • Typical Questions about Feedback

    • SMART Model

    • Delegation

    • Problem Solving with GROW

    • GROW Debrief

    • One on One Meetings

    • Coaching for Perf - Coaching Conversation KWELA

Russel Horwitz

Principal at Kwela leadership and Talent Management

Russel is one of Kwela’s two founders and his expertise includes leadership development, team development, executive coaching, and training on a wide variety of topics. He has worked extensively as a leadership consultant / trainer since 2004 across a wide variety of sectors, including government, publicly-held, private and non-profit.  Russel's experience also includes 14 years in the high technology/engineering sector, where he held management roles in product development, marketing, customer service and training. Russel holds a Masters degree in Engineering from the University of Cape Town, South Africa